Request preventive maintenance, inspection, fault diagnosis, or controls support. Timing and pricing are confirmed after the system, site, and required scope are reviewed.
These are reasonable standard principles for maintenance enquiries. The final scope, service levels, warranty treatment, and commercial terms are defined in the accepted proposal or service agreement.
Planned maintenance should be requested as early as practical. A preferred date is not confirmed until scope, technician availability, access, and pricing are agreed. For routine work, allow at least 10 business days where possible.
The customer must provide safe access, site induction, permits, isolation support, and an authorised site contact. Equipment presenting an immediate risk must be stopped and isolated under the customer’s safety procedures.
The agreed visit covers the confirmed scope. Parts, consumables, specialist access equipment, travel, and additional repairs require approval and are priced by enquiry before proceeding where practicable.
Following a completed visit, the service record should identify work performed, observed condition, outstanding risks, recommended actions, and the suggested next review interval.
The signed maintenance plan lists each covered asset, its service interval, planned tasks, and exclusions. The final interval follows manufacturer requirements and the assessed duty cycle, environment, safety risk, and production criticality—whichever requires the more frequent review.
Every 3 months
A planning option for multi-shift operation, harsh environments, safety-critical duties, or assets showing accelerated wear.
Every 6 months
A common starting point for regularly used production systems where planned inspection reduces avoidable downtime.
Every 12 months
May suit lower-use or non-critical equipment when permitted by the manufacturer and the site risk assessment.
The interval can be shortened when inspections identify wear, contamination, repeated faults, changed production demand, or increased safety risk. It may only be extended after review and where manufacturer instructions and the risk assessment permit it.
Missed or deferred visits are recorded and rescheduled. Any effect on support or warranty applies only where stated in the signed plan, equipment warranty, or manufacturer requirements.
These intervals are planning examples, not substitutes for OEM maintenance instructions, statutory inspections, or site-specific safety obligations.